Support escalation, operator guidance, and product ownership messaging now live under Nexus.

This page replaces inherited support article destinations and gives the product a Nexus-owned path for customer help, rollout notes, and escalation.

Support posture

Customer-facing help should resolve here first.

Use Nexus docs/support links in customer-facing UI.
Keep external dependency references out of the primary support funnel.
Escalate operator-only issues through internal runtime procedures, not public product docs.

Scope discipline

Support content must reflect true ownership.

Document what Nexus owns today.
Mark backend-owned surfaces that are still in migration.
Do not promise operational features that still depend on external product control planes.

Route index